What Is the Secret Sauce That Makes Chick-fil-A So Successful? (And How It Can Help You Be Smarter, Happier, and More Productive!)

Kent Murawski

If you want to become a sharper, happier, more productive person, you can actually learn a lot from Chick-fil-A. How so?  It starts with learning a rhythm of rest.

Trust me, I learned the hard way which I explain in my new book, Rest Assured. Not only have I become sharper, happier and more productive, but learning to rest has freed me from the “God syndrome.”  What is the God syndrome?

The God syndrome is the illusion that I am in control. 

Most of us in the West think if we rest we are going to lose time, money, and become less productive, when in fact, the opposite is actually true.

Consider this recent article in Entrepreneur about Chick-fil-A:

Believe it or not, Chick-fil-A makes nearly double the amount of money per restaurant as McDonald’s! It is a well-known fact that Chick-fil-A is closed on Sundays.

Onlookers aren’t sure what to make of this success, especially considering Chick-fil-A is open less than these other leading brands. That is reflected in the article.

Undoubtedly Chick-fil-A’s success is due to more than being closed on Sundays, but it’s hard to argue that’s no a part of it.

We have a problem in America…

According to the International Labor Organization, “Americans work 137 more hours per year than Japanese workers (3.5 weeks), 260 more hours per year than British workers (6.5 weeks), and 499 more hours per year than French workers (12 weeks)..”

It makes you wonder, do the French work at all? I’m kidding of course but the numbers are striking.

Rest = Productivity

I know what some of you are thinking. I can’t possibly take a day of rest every week. Here are some common excuses why we can’t rest:

  • I will lose money (How do you know if you’ve never tried it?)
  • My job makes me work 7 days a week (I would suggest finding a new job)
  • How will I ever get everything done (Don’t worry, it will be there when you get back)
  • I won’t know what to do with myself (Good, that’s the point! Try to find something you enjoy!)

I get it. Changing your rhythm is tough, but think baby steps. Can you start with a half day off and do something replenishing? Or how about some smaller steps like having a definitive stop time for your work each day, turning off email alerts after 8pm, or putting your phone on do not disturb so you can get a full nights sleep without distraction?

For some of you the problem isn’t taking a day off from. Your problem is you fill it with something else that’s not refreshing or life-giving. Brace yourself, this may be radical to some: we actually probably need one and one-half to two days off, not just one.

That way, we can use one day to run errands and the other day to rest and replenish.

Maybe you’re saying, “Ya Kent, but I’m not a Christian. I don’t do Sabbath.” Rest isn’t just for Christians, it’s for everyone! Sure, part of a Sabbath day involves worshiping God, but whether you follow Christ or not, you need at least one day per week to replenish.

If you don’t believe me, check out this interview on CNN with Dr. Matthew Sleeth. There is plenty of well documented scientific research that says we need a day of rest.

A Free E-book for You

Luckily, I have a free resource that’s going to help you. For my non-Christian readers, this e-book is written from a Christian perspective, but I think you will find it helpful regardless. It’s called,

Rest Is a Weapon: 6 Secrets to Living a Life of Peace and Contentment

Finally, here is some comic relief about Chick-fil-A. They are both hysterical!

 

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By Kent Murawski July 28, 2025
When was the last time you ended a summer feeling more energized than when it started? ​​Summer brings changes for many of us—minimizing our motivation to work, disrupting work routines, and altering schedules. With summertime often comes a desire to slow down, and yet, we're not always sure how to do that. This week is my last new post for a little while (though I may resend some popular posts from the 2024-2025 season). I’m pressing pause to create space and pour my energy into finishing my new book. But stay tuned—when I’m back in six weeks, the newsletter will be refreshed with some exciting updates you won’t want to miss! Read to the end to find out more. In this week's edition of Catalyst, I want to share 3 ideas to help you effectively navigate summer. 3 Ways to Master Summer Without Burning Out 1) Stop and Think (Reflect) Socrates famously said, "The unexamined life is not worth living." For Socrates, life was more than pursuing the things that most men occupy themselves with, things like wealth, household affairs, status and position, and political clubs and factions. He believed that life only has value and meaning when we question what we think and know, and by more deeply understanding ourselves and others. The beginning of summer is an ideal time for reflection, and we all tend to occupy ourselves with the things Socrates talked about more than we probably care to admit. Taking a reflection day at the end of each quarter (consider removing "or trimester" for conciseness) can be an effective way to navigate seasonal changes. Finding a place far enough removed from your normal day-to-day life will help you get into a different headspace. A friend of mine often says: Change of pace + change of place = change of perspective. I've used hotels, monasteries, or even a beautiful outdoor location if the weather permits. Here are a few questions you might want to ask: How am I feeling spiritually, mentally, emotionally, and physically? How are my closest relationships doing? Am I living out my core values? Is my life moving in a direction I feel good about? What do I need to change or adjust? Here are a few ideas for how to conduct a reflection day: Prayer, meditation, or silence Review your biggest wins and assess your goals from the previous quarter Work on high-impact projects that require focus Preview the upcoming quarter and set your Big 3 goals: personal, marriage/family, work/business 2) Cut the Non-Essentials (Reevaluate) Both my wife and I work, so when summer arrives, we need to re-evaluate our schedules to accommodate our twelve-year-old son. In the past, I've made the mistake of trying to keep the same workload despite being home with him two days a week. I ended up frustrated all summer long, living in the tension of wanting to spend more time with him while trying to carry the same workload. Summer requires me to pare down my work roles to the essentials: Writing (currently working on a new book) Executive coaching (6-8 coaching clients) Relationship building and outreach Necessary administration (keeping this to 30% or less of my responsibilities) Moving forward, I will probably keep things this way. It feels more sustainable than the unrealistic expectations I previously held myself to. Once you define your key roles and responsibilities, the question becomes how to achieve better work-life integration not work-life balance. I use the Big 3 System. Choose only three big things to focus on at one time—quarterly, weekly, and daily. That's right, just three. Those three things are usually a combination of personal, marriage/family, and work. Each quarter, I typically choose 1 personal goal, 1 marriage and family goal, and 1-3 work goals, depending on the quarter. Here are a few questions to consider. If you have a partner, discuss them together: How does your schedule change in the summer? What work-related responsibilities and expectations do you need to adjust? What are 3 things you want to do this summer? What do you NOT want to do? 3) Choose What Matters Most (Rest) Paring down expectations isn't only for work, it applies to rest, too. Because it's summer, there is the temptation to want to fit in everything (—vacation, visit family, trips, fun, etc). In the past, we would try to do so much that by the time fall rolled around, we were exhausted. Last year, out of necessity, we planned a staycation instead of going away. It was one of the best vacations we've had in a long time. And besides, summers in New England are gorgeous! We went to see a movie, ate out, went to Six Flags, had a beach day, and took days in between just to relax. We loved it so much, we're doing a staycation again this year! Write down your list of summer expectations and plans. Now, cross out everything that feels exhausting and unfun. Don't try to fit everything in this summer. Pick a couple of things that feel life-giving and focus on those. Your Move Reflect. Re-evaluate. Rest. Choose one of the three and work on it in the next 24 hours. Plan a day of reflection. Have a conversation with your spouse. Choose how you're going to rest this summer. I don't care which one it is, just take action. Here’s one question to consider: What would you stop doing this summer if no one was watching? Most people think summer is about maximizing experiences and fitting everything in, but the truth is that the most productive leaders use summer to strategically subtract, not add. They understand that rest isn't what you do after the work is done—it's what makes the work sustainable in the first place. You've got this.
By Kent Murawski July 23, 2025
When was the last time you ended a summer feeling more energized than when it started? ​​Summer brings changes for many of us—minimizing our motivation to work, disrupting work routines, and altering schedules. With summertime often comes a desire to slow down, and yet, we're not always sure how to do that. This week is my last new post for a little while (though I may resend some popular posts from the 2024-2025 season). I’m pressing pause to create space and pour my energy into finishing my new book. But stay tuned—when I’m back in six weeks, the newsletter will be refreshed with some exciting updates you won’t want to miss! Read to the end to find out more. In this week's edition of Catalyst, I want to share 3 ideas to help you effectively navigate summer. 3 Ways to Master Summer Without Burning Out 1) Stop and Think (Reflect) Socrates famously said, "The unexamined life is not worth living." For Socrates, life was more than pursuing the things that most men occupy themselves with, things like wealth, household affairs, status and position, and political clubs and factions. He believed that life only has value and meaning when we question what we think and know, and by more deeply understanding ourselves and others. The beginning of summer is an ideal time for reflection, and we all tend to occupy ourselves with the things Socrates talked about more than we probably care to admit. Taking a reflection day at the end of each quarter (consider removing "or trimester" for conciseness) can be an effective way to navigate seasonal changes. Finding a place far enough removed from your normal day-to-day life will help you get into a different headspace. A friend of mine often says: Change of pace + change of place = change of perspective. I've used hotels, monasteries, or even a beautiful outdoor location if the weather permits. Here are a few questions you might want to ask: How am I feeling spiritually, mentally, emotionally, and physically? How are my closest relationships doing? Am I living out my core values? Is my life moving in a direction I feel good about? What do I need to change or adjust? Here are a few ideas for how to conduct a reflection day: Prayer, meditation, or silence Review your biggest wins and assess your goals from the previous quarter Work on high-impact projects that require focus Preview the upcoming quarter and set your Big 3 goals: personal, marriage/family, work/business 2) Cut the Non-Essentials (Reevaluate) Both my wife and I work, so when summer arrives, we need to re-evaluate our schedules to accommodate our twelve-year-old son. In the past, I've made the mistake of trying to keep the same workload despite being home with him two days a week. I ended up frustrated all summer long, living in the tension of wanting to spend more time with him while trying to carry the same workload. Summer requires me to pare down my work roles to the essentials: Writing (currently working on a new book) Executive coaching (6-8 coaching clients) Relationship building and outreach Necessary administration (keeping this to 30% or less of my responsibilities) Moving forward, I will probably keep things this way. It feels more sustainable than the unrealistic expectations I previously held myself to. Once you define your key roles and responsibilities, the question becomes how to achieve better work-life integration not work-life balance. I use the Big 3 System. Choose only three big things to focus on at one time—quarterly, weekly, and daily. That's right, just three. Those three things are usually a combination of personal, marriage/family, and work. Each quarter, I typically choose 1 personal goal, 1 marriage and family goal, and 1-3 work goals, depending on the quarter. Here are a few questions to consider. If you have a partner, discuss them together: How does your schedule change in the summer? What work-related responsibilities and expectations do you need to adjust? What are 3 things you want to do this summer? What do you NOT want to do? 3) Choose What Matters Most (Rest) Paring down expectations isn't only for work, it applies to rest, too. Because it's summer, there is the temptation to want to fit in everything (—vacation, visit family, trips, fun, etc). In the past, we would try to do so much that by the time fall rolled around, we were exhausted. Last year, out of necessity, we planned a staycation instead of going away. It was one of the best vacations we've had in a long time. And besides, summers in New England are gorgeous! We went to see a movie, ate out, went to Six Flags, had a beach day, and took days in between just to relax. We loved it so much, we're doing a staycation again this year! Write down your list of summer expectations and plans. Now, cross out everything that feels exhausting and unfun. Don't try to fit everything in this summer. Pick a couple of things that feel life-giving and focus on those. Your Move Reflect. Re-evaluate. Rest. Choose one of the three and work on it in the next 24 hours. Plan a day of reflection. Have a conversation with your spouse. Choose how you're going to rest this summer. I don't care which one it is, just take action. Here’s one question to consider: What would you stop doing this summer if no one was watching? Most people think summer is about maximizing experiences and fitting everything in, but the truth is that the most productive leaders use summer to strategically subtract, not add. They understand that rest isn't what you do after the work is done—it's what makes the work sustainable in the first place. You've got this.
By Kent Murawski May 26, 2025
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The weight of unrealistic self-expectations can feel crushing, especially at the start of a new year. January is not even over, and I’m already feeling overwhelmed.  It’s often said that we can be our own worst bosses or that the most challenging person to lead is the person in the mirror.  What do you do […]
By Kent Murawski January 16, 2025
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By Kent Murawski January 4, 2025
Did you know that 92% of people give up on their goals by January 12th? Pretty shocking, right? I used to be part of that statistic. Every year, I’d write down my goals with excitement, only to find them collecting dust by February. It was frustrating and, honestly, a bit embarrassing. But then I discovered […]